020 3504 1323 Welcome to Blue Mountain Peak....Your Afro-Caribbean Online Grocery Store!

Shipping & Return Policy

      

We send out all parcels within the UK and around Europe via Royal Mail, MyHermes and UK Mail our reputable courier partners. Orders placed for delivery within the UK, Ireland and Scottish Highlands are all sent out with either Standard Delivery or Next Business Day Delivery services depending on the Shipping Method selected at Checkout. Next Business Day deliveries are guaranteed for next day for all orders placed before 12pm, any orders placed after 12pm will be prepared the following Business day and delivered on the next day service the day after. Pricing of delivery shall be charged at the time of check out according to the shipping weight of the items and order amount. At time to time promotional offers may allow for a reduced delivery charge or free delivery. Delivery shall be made to the registered delivery address, or the address given when the order was placed by you. Orders are usually dispatched within 24 hours, however on some occasions it may take longer for the products to be dispatched due to product availability. In such circumstances the customer will be advised.   

For quality reasons perishable products can only be delivered between Tuesday and Friday. Therefore all orders placed between Friday and Sunday with perishable products will be dispatched on Monday for a Tuesday next day delivery. Non-perishable products can be delivered throughout the working week (Monday to Friday) on a next working day service. Please be aware that any orders placed for non-perishables over the weekend shall be dispatched on Monday for a Tuesday delivery. Please be aware that all transit times stated below are estimates and are from collection to delivery. These times may vary through unforseen circumstances, which may be out of our control.

 

UK MAINLAND STANDARD DELIVERIES

  ZONE A & B
up to 1kg < £30 £30 - £39.99 £50+
Standard Delivery £2.69 £1.49 FREE*
 
1 - 2kg < £30 £30 - £39.99 £50+
Standard Delivery £3.99 £2.49 FREE*
 
2 - 5kg < £30 £30 - £39.99 £50+
Standard Delivery £5.49 £3.99 FREE*
All Orders over 5kg will revert to Next Business Day Deliveries and charged as below.

 

The following delivery charges apply for next day deliveries unless otherwise stated:

UK MAINLAND NEXT BUSINESS DAY DELIVERIES

  ZONE A & B
0 to 5kg < £50 £50 - £74.99 £75+
Next Working Day £5.99 £3.99 FREE*
Next Working Day by Noon £6.99 £4.79 £1.49
Next Working Day by 10:30am £10.49 £8.49 £4.99
       
 
       
 
5 to 25kg < £50 £50 - £74.99 £75+
Next Working Day £7.99 £4.99 FREE*
Next Working Day by Noon £10.49 £7.99 £2.49
Next Working Day Afternoon £10.49 £7.99 £2.49
Next Working Day by 10:30am £13.99 £11.99 £5.99
       
*FREE delivery for the initial 25kg only, after which 35p per kg will be charged
For orders over 25kg, £0.35 will be added per kg 

Postcodes included in Zone A & B:

Zone A: All postcodes in England and Wales

Zone B: DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, TD, AB1 to AB16, AB21 to AB25, AB30, AB39, PA1 to PA19, PH1 to PH3 

 

SCOTTISH HIGHLANDS AND NORTHERN IRELAND

ZONE C < £50 £50 - £74.99 £75 - £99.99 £100+
2-3 Day Service £12.99 £11.99 £10.99 £7.99
         
For orders over 25kg, £0.75 will be added per kg

Postcodes included in Zone C:

AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49 to PH50, Northern Ireland

 

UK ISLANDS AND IRELAND

ZONE D & E < £50 £50 - £74.99 £75 - £99.99 £100+
2-3 Day Service £12.99 £11.99 £10.99 £7.99
For orders over 25kg, £0.99 will be added per kg

Postcodes included in Zone D & E:

Zone D: HS, IV41 to IV49, IV51, IV55, IV56, KA27, KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE, Isle of Man, Channel Islands

Zone E: Republic of Ireland

 

International Deliveries

Due to the delivery time taken for International deliveries only Non-perishable products can be ordered. In such a case where perishable products have been placed into an order, the order will be dispatched without the perishable products and not charged for. 

INTERNATIONAL DELIVERIES for all orders up to 31kg

Zone 1  (2-3 Days Delivery) < £75 £75 - £100 £100 - £125 > £125
Belgium £9.99 £7.99 £5.99 £1.99
France £9.99 £7.99 £5.99 £1.99
Germany £9.99 £7.99 £5.99 £1.99
Luxembourg £9.99 £7.99 £5.99 £1.99
Netherlands £9.99 £7.99 £5.99 £1.99

 

Zone 2 (3-4 Days Delivery) < £75 £75 - £100 £100 - £125 > £125
Austria £17.99 £15.99 £13.99 £9.99
Denmark £17.99 £15.99 £13.99 £9.99
Finland £17.99 £15.99 £13.99 £9.99
Italy - mainland £17.99 £15.99 £13.99 £9.99
Monaco £17.99 £15.99 £13.99 £9.99
Portugal £17.99 £15.99 £13.99 £9.99
Spain £17.99 £15.99 £13.99 £9.99
Sweden £17.99 £15.99 £13.99 £9.99

 

Zone 3 ( 4-5 Days Delivery) < £75 £75 - £100 £100 - £125 > £125
Albania £32.99 £30.99 £28.99 £24.99
Bosnia & Herzegovina £32.99 £30.99 £28.99 £24.99
Bulgaria £32.99 £30.99 £28.99 £24.99
Croatia £32.99 £30.99 £28.99 £24.99
Czech Republic £32.99 £30.99 £28.99 £24.99
Estonia £32.99 £30.99 £28.99 £24.99
Greece £32.99 £30.99 £28.99 £24.99
Hungary £32.99 £30.99 £28.99 £24.99
Italy - Sardinia/Sicily £32.99 £30.99 £28.99 £24.99
Italy - San Marino £32.99 £30.99 £28.99 £24.99
Latvia £32.99 £30.99 £28.99 £24.99
Lichtenstein £32.99 £30.99 £28.99 £24.99
Macedonia £32.99 £30.99 £28.99 £24.99
Moldova £32.99 £30.99 £28.99 £24.99
Norway £32.99 £30.99 £28.99 £24.99
Poland £32.99 £30.99 £28.99 £24.99
Serbia £32.99 £30.99 £28.99 £24.99
Slovak Republic £32.99 £30.99 £28.99 £24.99
Slovenia £32.99 £30.99 £28.99 £24.99
Switzerland £32.99 £30.99 £28.99 £24.99

 

Zone 4 (5-7 Days Delivery) < £75 £75 - £100 £100 - £125 > £125
Balearics £82.99 £80.99 £78.99 £74.99
Belarus £82.99 £80.99 £78.99 £74.99
Gibraltar £82.99 £80.99 £78.99 £74.99
Iceland £82.99 £80.99 £78.99 £74.99
Lithuania £82.99 £80.99 £78.99 £74.99
Maderia £82.99 £80.99 £78.99 £74.99
Romania £82.99 £80.99 £78.99 £74.99
For orders over 31kg, £1.49 will be added per kg
International delivery charges are per parcel with a maxium size of 610x457x457mm
for any orders over the maximum parcel size the customer shall be advised

 

As long as we have processed and received the payment in full for the products, the ownership of the items will pass on to you once the items have been delivered to you (either directly, by leaving it in a safe place or with a neighbour). Once an item has been delivered, risk of loss or damage of the item passes over to you. We will require for the products to be signed for on delivery by an adult of the age of 18 and over, and it will be taken that consent has been given to this person to sign and take collection of the goods. If in any circumstances the courier service provider confirms a delivery time with yourself and nobody is available at the agreed time, then the goods may be returned to us and we are entitled to charge you for the initial delivery cost, for any perishable goods and a return to sender delivery charge of £5.

If the courier company attempts to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address who is 18 years of age or over to accept your order, the driver will leave notification of attempted delivery and will try to make a second delivery attempt. In this case we cannot guarantee the quality of any perishable goods in the order.

Whilst we take every care to ensure that the products are delivered in a given time frame we do not accept any liability if we fail to do so in part or in full due to circumstances being out of our control.