020 3504 1323 Welcome to Blue Mountain Peak....Your Afro-Caribbean Online Grocery Store!

Customer Service

Shipping & Delivery

We send out all parcels within the UK and around Europe via UK Mail our reputable courier partners. Orders placed for delivery within the UK, Ireland and Scottish Highlands are all sent out on a Next Business Day Delivery service for all orders placed before 2pm. Pricing of delivery shall be charged at the time of check out according to the shipping weight of the items and order amount. At time to time promotional offers may allow for a reduced delivery charge or free delivery. Delivery shall be made to the registered delivery address, or the address given when the order was placed by you. Orders are usually dispatched within 24 hours, however on some occasions it may take longer for the products to be dispatched.

Due to the delivery time taken for International deliveries only Non-perishable products can be ordered. In such a case where perishable products have been placed into an order, the order will be dispatched without the perishable products and not charged for. 

As long as we have processed and received the payment in full for the products, the ownership of the items will pass on to you once the items have been delivered to you (either directly, by leaving it in a safe place or with a neighbour). Once an item has been delivered, risk of loss or damage of the item passes over to you. We will require for the products to be signed for on delivery by an adult of the age of 18 and over, and it will be taken that consent has been given to this person to sign and take collection of the goods. If in any circumstances the courier service provider confirms a delivery time with yourself and nobody is available at the agreed time, then the goods may be returned to us and we are entitled to charge you for any perishable goods and a return to sender delivery charge of £5.

If the courier company attempts to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address who is 18 years of age or over to accept your order, the driver will leave notification of attempted delivery and will try to make a second delivery attempt. In this case we cannot guarantee the quality of any perishable goods in the order.

Whilst we take every care to ensure that the products are delivered in a given time frame we do not accept any liability if we fail to do so in part or in full due to circumstances being out of our control.

For a full list of our delivery charges please see our Shipping charges.

Privacy & Security

We are committed to protecting your privacy and personal information provided. The information given will only be used lawfully and held with the upmost care and security. Please refer to our Privacy Policy for further information. 

Returns & Replacements

If you have changed your mind about an order then you have the right to cancel it. Cancellation of an order can be made prior to the order being despatched and full responsibility of the cancellation remains with yourself to inform us of it.

We do take care to make sure that all our goods reach you in perfect condition but if for any reason you would like to return some or all of your non-perishable goods then you are entitled to do so, and we would be happy to refund or replace the items for you. Unfortunately due to the shorter life span, perishable goods cannot be returned or replaced. In the event that you do wish to return non-perishable items, we must be notified by either email or phone. The items must be returned unopened, in their original packaging within 7 working days from the delivery date. Once we have been advised of the return or good, arrangements will be made for the return of the goods but we will not be responsible for the postage and packaging charges incurred. However if a replacement is required then it shall be postaged free of charge. On receipt of the returned items the relavent refund or replacement shall be dealt with. Please be aware the the price of the items paid by you shall be refunded through the same payment method used on making the order within 28 days, but delivery charges shall not be refunded.

We shall not be liablie for any further claims for loss from or in connejunction with the supply of unsatisfactory goods, whether direct, indirect, consequential or otherwise however this may arise. Nothing in our returns policy affects your statutory rights.

Ordering

The placingof an order is an offer to buy from us and a contract is only formed once the order has been despatched. At any point until then, we may decline the order and the supply of the goods. The order acknowledgement email and order number do not confirm the order and are not an acceptance from us. Where items are despatched seperately, our acceptance of the order takes place for each item at time of despatch.

Payment, Pricing & Promotions

Payment shall be taken from your card at the time of receiving your order and once the card details and stock availability have been checked. Payment must be made by a valid debit or credit card acceptable to us. The address at which the card is registered must be the same as your billing addres and a new payment card can be registered at any time, but the card used for a given order cannot be changed once you have check out. The name, address and other personal information supplied during the plaing of an order will be validated using a third party database to ensure that the card is not being used without your consent. By agreeing to these terms and conditions you are giving consent to such checks being carried out.

Promotional codes and vouchers can be used as payment for all or part of an order at the time of check out.

The price of a product is that which is displayed on the website at the time of placing the order (plus a delivery charge). Our website has large number of products and despite all of our efforts it is always possible that a listed product could be priced wrongly. If the correct price of the product is higher than the price stated on the website, then we are under no obligation to supply the product at this price. Should this be the case then you will be advised as soon as possible and given the option to reconfirm the order at the correct price or cancelling it. Should be we unable to contact you then the order will be treated as cancelled.

From time to time we shall give special offers and promotions on the website. These offers are subject to availability, while stocks last and the instructions of the offer which form part of the Terms and Conditions. All offers can be altered or removed at anytime without any prior notice, but any order placed before the offer has come to its end, before being removed or altered shall be honoured. We reserve the right to change offers dependant on the customer and different market sectors.

Viewing Orders & Account Information

Current and previous order can be viewed by logging into your account. If for any reason account information needs to be changed or updated then this can be achieved by logging into your account homepage and following the relavent steps.